To Gather General Debug Data for Any Web Server Problem

To report problems described in this technical note, you need to gather some basic information. Basic information includes System details and date and time when the problem occurred. Follow these steps to gather the basic information.

1. Note the day(s) and time(s) the problem occurred.

2. Provide a graphical representation of your deployment. Include all hosts and IP addresses, host names, operating system versions, role they perform, and other important systems such as load balancers, firewalls, and so forth.

3. Note the Version of the operating system.

   Solaris

   uname -a

   HP-UX

   uname -r

   Linux

   more /etc/redhat-release

   Windows

   C:\Program Files\Common files\Microsoft Shared\MSInfo\msinfo32.exe /report C:\report.txt

4. Note the patch level.

   Solaris

   showrev -p

   HP-UX

   swlist

   Linux

   rpm -qa

   Windows

   Already provided in the C:\report.txt file above.

5. Note the version of Web Server.

   If a configured JDK is used instead of the default JRE then provide the output of the command java -version.

   Web Server version is indicated in the error log of the instance during the start.

   • Start Instance Script

     UNIX (Solaris and HP-UX) and Linux

     cd server-root/web-identifier/start

   • Error logs

     UNIX (Solaris and HP-UX) and Linux

     cd server-root/web-identifier/logs/errors

     Windows

     cd server-root\web-identifier\logs\errors

   • Access logs

     UNIX (Solaris and HP-UX) and Linux

     cd server-root/web-identifier/logs/access

     Windows

     cd server-root\web-identifier\logs\access

6. Create a tar file of the Web Server configuration directory.

   • Sun Java System Web Server :

     UNIX (Solaris and HP-UX) and Linux

     cd server-root/web-identifier/configCreate a tar file of the server-root/config directory.

     Windows

     cd server-root\web-identifier\configCreate a compressed file of the server-root\config directory.

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   Note –

   If possible, provide an explorer (SUNWexplo) of the machine where the problem occurs. For UNIX and Linux systems, the customer can use the script webinfo. For more information on how to run the webinfo script, see To Run the webinfo Script.

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