Preface

The Sun N1 System Manager 1.3 Troubleshooting Guide describes problems and errors that might occur when using the Sun N1^TM System Manager system, and provides solutions for those problems.

Who Should Use This Book

This guide is intended for system administrators who are responsible for maintaining the N1 System Manager software and hardware. The system administrators must have extensive knowledge and experience in the following areas:

The Solaris^TM, Linux, and Microsoft Windows operating systems, and the network administration tools provided by each operating system
Network equipment and network devices from a variety of vendors such as Sun and Cisco
DNS, DHCP, IP addressing, subnetworks, VLANs, SNMP, NFS, TFTP, and mail configuration
Network device interconnections and cabling
Linux kickstart installation
Solaris JumpStart^TM installation
Microsoft Windows Remote Installation Services (RIS)

How This Book Is Organized

Chapter 1, Guidelines and Considerations provides troubleshooting guidelines and information that you should consider about N1 System Manager that can assist you in troubleshooting.
Chapter 2, Installation and Configuration Problems describes problems that can occur during Sun N1 System Manager installation and configuration, their causes, and the solution for each problem.
Chapter 3, Discovery Problems describes problems that can occur during discovery of manageable servers, their causes, and the solution for each problem.
Chapter 4, Managed Server Firmware Problems describes problems that can occur with manageable server firmware, their causes, and the solution for each problem.
Chapter 5, Monitoring Problems describes the most common monitoring problems, their causes, and the solution for each problem.
Chapter 6, OS Distribution and Deployment Problems describes problems that can occur with OS distribution creation and deployment, their causes, and the solution for each problem.
Chapter 7, OS Update Problems describes the most common OS update problems, their causes, and the solution for each problem.
Chapter 8, N1 System Manager Problems describes the most common N1 System Manager problems, their causes, and the solution for each problem.
Chapter 9, Common Procedures provides procedures that are used to resolve more than one N1 System Manager problem.

Documentation, Support, and Training

The Sun web site provides information about the following additional resources:

Typographic Conventions

The following table describes the typographic conventions that are used in this book.

Table P–1 Typographic Conventions


Typeface	Meaning	Example
`AaBbCc123`	The names of commands, files, and directories, and onscreen computer output	Edit your `.login` file. Use `ls -a` to list all files. `machine_name% you have mail.`
`AaBbCc123`	What you type, contrasted with onscreen computer output	`machine_name%` `su` `Password:`
`aabbcc123`	Placeholder: replace with a real name or value	The command to remove a file is `rm` `filename`.
AaBbCc123	Book titles, new terms, and terms to be emphasized	Read Chapter 6 in the User's Guide. A cache is a copy that is stored locally. Do not save the file. Note: Some emphasized items appear bold online.

Shell Prompts in Command Examples

The following table shows the default UNIX® system prompt and superuser prompt for the C shell, Bourne shell, and Korn shell.

Table P–2 Shell Prompts


Shell	Prompt
C shell	`machine_name%`
C shell for superuser	`machine_name#`
Bourne shell and Korn shell	`$`
Bourne shell and Korn shell for superuser	`#`

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