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Chapter 6 Troubleshooting
This module provides a list of specific error messages and generic problems that you may encounter when installing the Solaris software. Start by using the following list to identify where in the installation process the problem is occurring.
Booting a System
Error Messages
le0: No carrier - transceiver cable problem
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Problem
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How to Fix the Problem
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The system is not connected to the network.
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If this is a non-networked
system, ignore this message. If this is a networked system, make sure the Ethernet cabling is attached securely.
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The file just loaded does not appear to be executable
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Problem
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How to Fix the Problem
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The system cannot find the proper media for booting.
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Verify that the system has been set up properly to install over the network from an install server. For example, make sure you specified the right platform group for the system when you set it up. Also, if you did not copy
the Solaris CD, make sure the Solaris CD on the install server is mounted and accessible.
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boot: cannot open /kernel/unix
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Problem
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How to Fix the Problem
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SPARC based systems only.
This error occurs when you override the boot file location by explicitly setting it to /kernel/unix. In the Solaris 2.6 release, the kernel no longer resides in /kernel/unix, but in /platform/<arch>/kernel/unix.
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Reset the boot file in the PROM to " " (blank).
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Can't boot from file/device
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Problem
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How to Fix the Problem
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The installation program can't find the Solaris CD in the system's CDROM drive.
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Make sure:
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WARNING: clock gained xxx days -- CHECK AND RESET
DATE!
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Problem
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How to Fix the Problem
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SPARC based systems only.
This is an informational message.
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Ignore the message and continue with the installation.
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Installing Solaris (Upgrade)
Error Messages
No upgradeable disks
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Problem
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How to Fix the Problem
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Bug ID: 1191792
A swap entry in the /etc/vfstab file is causing the upgrade to fail.
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Comment out the following lines in the /etc/vfstab file:
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General Problems
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Problem
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How to Fix the Problem
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The upgrade fails because the Solaris installation program could not mount metadevices on the system.
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Comment out all metadevices in the system's /etc/vfstab file. The upgrade option does not support metadevices.
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Problem
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How to Fix the Problem
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Bug ID: 1170953
The upgrade option is not presented even though there is a version of Solaris software that's upgradable on the system.
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Reason 1: The /var/sadm directory is a symlink or it is mounted from another file system.
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Solution for Reason 1: Move the /var/sadm directory into the root (/) or /var file system.
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Reason 2: The /var/sadm/softinfo/INST_RELEASE file is missing.
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Solution for Reason 2: Create a new INST_RELEASE file by using the following template:
OS=Solaris
VERSION=2.x
REV=0
where x is the version of Solaris software on the system.
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Problem
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How to Fix the Problem
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The upgrade fails for reasons beyond your control, such as a power failure or a network connection failure, and the system is left in an unbootable state.
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Reboot the system from the Solaris CD or from the network.
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Choose the upgrade option for installation.
The Solaris Interactive Installation program will determine if the system has been partially upgraded and will continue the upgrade.
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Problem
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How to Fix the Problem
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The upgrade fails because the Solaris installation program could not mount a file system. During an upgrade, the installation program attempts to mount all the file systems listed in the system's /etc/vfstab file on the root file system being upgraded. If the installation program cannot mount a file system, it fails and exits.
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Make sure all file systems in the system's /etc/vfstab file can be mounted. Comment out any file systems in the /etc/vfstab file that can't be mounted or that may cause the problem, so the installation program doesn't try to mount them during the upgrade.
Note -
Any system-based file systems that contain software to be upgraded (for example, /usr) cannot be commented out.
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Problem
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How to Fix the Problem
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There is not enough space on the system for the upgrade. Check the following reasons for the space problem and see if you can fix it without using auto-layout to rearrange space:
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Reason 1: Since the automounter is not active during an upgrade,
the Solaris installation program installs any package's files or directories that are symbolic links to automounted file systems. If a symbolic link is overwritten, the upgrade may fail because of insufficient disk space.
Note -
The /var/mail and /var/news directories, which usually reside on an automounted file system, are not affected by an upgrade.
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Solution for Reason 1: During the upgrade, delete software packages in the Customize Software screen that will create files or directories on the automounted file systems. Then the Solaris installation program will not overwrite the symbolic link with a package's files or directories.
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Reason 2: New software has been added to the software group that you are upgrading or some of the existing software has increased in size. During an upgrade, the Solaris installation program installs any new software that is part of the software group previously installed on the system, and it also upgrades any existing packages on the system.
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Solution for Reason 2:
During the upgrade, delete software packages in the Customize Software screen that install into the file systems that need more space. Especially look for any new packages that have been added to the Solaris release that you don't want.
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