Getting License Passwords

The license password is an alphanumeric code that you must obtain from the license distribution center and type in during installation. There are three ways to contact the license center:

• Email -- You will need to compose an e-mail message with the information requested in the License Password Request Form (on page 2-4) and send it to one of the e-mail addresses listed inTable 2-1.

Table 2-1

Region/Country	E-mail address
USA, Canada	license@sun.com
Europe	eu-licensing@UK.sun.com
Japan	license@rrd.co.jp
All other countries	eu-license@UK.sun.com

• Fax -- Fill out the License Password Request Form (on page 2-4) and fax it to appropriate number from Table 2-2.

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Note - For Site/SunNet/Domain Manager, the "Server Hostname" is the name of the machine where you want to install product.

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Table 2-2

Region/Country	FAX Number
USA, Canada	317-364-7220
Europe	44-937-541194
Japan	03-3263-3844
All other countries	44-937-541194

• Phone -- The Site/SunNet/Domain Manager pkgadd script provides phone numbers for most of the license distribution centers. To contact the license distribution center, please use the toll-free phone numbers listed inTable 2-3.

Table 2-3

Country	Phone Number
Australia	1-317-364-7216
Belgium	078 11 21 03
Canada	1-800-872-4786
Finland	9800 14406
France	05 90 83 41
Germany	0130 81 47 33
Hong Kong	1-317-364-7216
Italy	1678 77252
Japan	03-3263-3821
Korea	1-317-364-7216
Netherlands	06 0224198
Puerto Rico	1-800-872-4786
Spain	900 97 4448
Sweden	020 793154

Table 2-3

Country	Phone Number
Switzerland	155 8096
United Kingdom	0800 929 112
United States	1-800-872-4786
European countries not listed	+44 937 541511
All other countries	1-317-364-7216

You will be prompted for your license password during the installation of the Site/SunNet/Domain Manager packages. The operator at the license distribution center will ask you for the following information:

• Product name
• Version number
• "Server" name (the name of the host where the product is to be installed)
• Host ID

You will also need to provide the serial number from your license certificate.

Planning for AnswerBook Installation

The AnswerBook requires some planning and decision-making before you install it. This chapter provides the information you need to plan your AnswerBook installation. Please read it carefully before you begin the installation.

Installing the AnswerBook package is entirely optional. You may choose to install it at the same time you install the other Site/SunNet/Domain Manager software packages, or you may install it at a later time. You may also choose not to install the AnswerBook package.

If you choose to install the AnswerBook package, you must select one of two installation options. If you choose the heavy installation, you can merge the Site/SunNet/Domain Manager AnswerBook with the Solaris 2.4 or later AnswerBook and others already installed on your system. For information about merging AnswerBooks, see the Solaris 2.4 or later documentation.

Before you install your software determine whether you will install the AnswerBook package and which installation option you prefer. Table 2-4 describes the installation options available and lists the disk space and installation time required for each.

Table 2-4

Option	Description	Disk Space (Mbytes)	Installation Time
nil	Leave all files on CD-ROM. Performance is slow, but adequate for occasional use.	Less than 1	1 minute
heavy	Store all files on hard disk. Performance is optimized. This configuration is recommended if the AnswerBook package is to be shared by multiple systems.	27	2-3 minutes

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Note - If you do not specify the heavy installation option, you must leave the CD-ROM in the CD-ROM drive so that the AnswerBook is available.

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The installation procedure creates a configuration file that contains the installation locations of the AnswerBook product. If your machine is rebooted in the future and you have chosen the nil installation option, you must make sure the CD-ROM is remounted on the same mount point you used during the initial installation.

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Note - Some of the files used by the AnswerBook product are of a special type that are not recognized by the packaging tools, including pkgadd. If you choose the heavy installation option, the packaging tools may report a partial failure as the final installation status. A partial failure does not mean that the installation has failed.

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For more information about AnswerBook, refer to the Solaris 2.4 System Administrator's Guide to AnswerBook.