Site/SunNet/Domain Manager Troubleshooting Guide
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FAQs

B

B.1 How do I get information on billing systems?

I am looking for information on billing systems for network resource usage, specifically for link utilization of routed networks. I am interested in articles, white papers and product evaluations on this subject.
Check out a package called NeTraMet. ftp://ftp.near.net/pub/NeTramet

B.2 Are there any paging products for SunNet Manager?

Are there any commercially available paging software products that work with SunNet Manager?
The Matrix Mobile Technology's AMS (Automated Messaging System) literature says it can be used with Site/SunNet/Domain Manager to page someone when an event occurs. It takes care of the modem interface and can store up to 20 messages so the pagee getsevent-specific information if they have a digital pager.
Check out "tpage", TelAlert (800-622-0630), Systemetrics, Inc. (617-868-8308), Mobile Matrix and Personal Productivity Tools products (510-440-3050).
  • Tpage follows the standard IXO protocol for pagers.
  • TelAlert offers alpha and numeric paging.
  • Systemetrics' product is called PageMate and is supported on Windows 3.1, Sun Solaris, Windows NT, and other UNIX platforms. It is a fairly inexpensive robust solution for paging integration with a Network Management Station.
  • Mobile Matrix can be run as a pager back-end to a perl program that does critical-system pinging. Basically what matrix does is accept a text string and a pager 'tag'. It dials your local digital pager terminal and sends the message. It takes anywhere from 2-20 minutes to get a page.
  • Personal Productivity Tool's PageMe or NetPage is simple alpha paging software, but very reliable.

B.3 Is there any information on forwarding events to remote hosts?

Has anybody written (C, perl etc.) a program which distributes (=forwards) events to set of defined hosts so that the following conditions are met:
  • Host A receives all events from net and forwards them.
  • Host B and C receive all events from A with an unlimitless number of B and C hosts.
Check out Empire's a trap-exploder (404)350-0107.

B.4 Are there any tools for creating reports from the Site/SunNet/Domain Manager log files?

Are there programs that can make readable reports out of SunNet Manager's logfiles ? I would like to work with the collected data "outside" SunNet Manager. I would like browsers and graphers other than the onesincluded with SunNet Manager.
snm_report is available by anonymous FTP from ski.utah.edu Look in directory net/snm_report. The latest version is in 8jun94.

B.5 Is there a way to enlarge the PDU size?

Some of the SNMP agents that we need to manage define tables whose length exceeds Sun Net's default PDU length. Specifically, is there a way to enlarge the PDU size that SunNet manager will handle?
The way that SunNet Manager works is that when you poll a group/table it puts in the PDU all the varbinds for that group/table. At the agent end, if there are too many varbinds, the resulting response PDU exceeds the max size that the agent will send, and thus the agent sends back a tooBig error. SunNet Manager then terminates the poll request with an error.
The way you fix this is to either make the groups/tables in the schemas smaller (which is what you have been doing), or to configure the agent to handle larger PDUs. The former approach results in smaller response PDUs, and thus you do not hit the tooBig scenario. For the latter, of course, the agent must be configurable in this respect.

B.6 How do I view/print enterprise specific OIDs?

I am trying to get the Event/Trap report screen to print the names of my varbind OIDs in an enterprise-specific trap. Here's what I have tried:
run mib2schema to get a .OID file
mv .oid to /usr/snm/agents
run build_oid

I've also checked the /etc/snm.conf file, na.snmp-trap.default-trapfile parameter, and yes it points to the right thing. That still didn't work, so I killed the na.snmp-trap daemon. Then, it restarted when I sent the next trap, but it did not decode the OIDs.
What else could prevent the trap daemon from translating the OIDs? What am I missing?
File oid.dbase is read from SNMDBDIR (or if undefined from /var/adm/snm). That means that different processes may look at different places if they have different values for SNMDBDIR. If you have varying values for SNMDBDIR, be sure to copy the oid.dbase file to all appropriate places.

B.7 How do I get around a limit on groups and tables in a schema?

I've been working on a schema for Cisco 10.0. I split up the schema into a number of smaller groups. My schema loaded just fine but when I tried to do a quick dump on the schema I got a console message and the popup vanished.
Error: Menu too large for screen

How do I get around this?
There is an xview Patch for this. 100452-55 or later. Do not install patch# 100451-54.

B.8 Is the snm-people mail archived and where?

A reminder for the list, YES, mail is archived. However it is not available via ftp. You have to use the list processor to retrieve it. To receive a list of commands for the list process or send mail to
:listproc@zippy.telcom.arizona.edu

with HELP as the message text.

To receive individual archived files send a message to listproc@... with text like

get snm-people 9502

to receive the list or mail for February 1995.

B.9 How do I subscribe to snm-people?

To subscribe to snm-people, send a message to
listproc@zippy.Telcom.Arizona.EDU

with no subject, containing only the words:
subscribe snm-people

To unsubscribe from snm-people, send the message:
unsubscribe snm-people

For more information on using listproc, send the message:
help

If you have difficulty subscribing or unsubscribing to snm-people, send a message to snm-people-owner@zippy.Telcom.Arizona.EDU. This address corresponds to a human who maintains the snm-people list. For general assistance with listproc, send a message to
postmaster@zippy.Telcom.Arizona.EDU.

This address corresponds to a human who maintains the list management software.

B.10 What is the IP address of zippy?

Can anybody tell me the IP adress of zippy.telcom.arizona.edu?
zippy.telcom.arizona.edu.       4409    A       128.196.128.85

B.11 Why does the Console menu test change color?

While adding some new elements to the Site/SunNet/Domain Manager console a strange problem has occurred. Whenever I select the right mouse button, the menu's text is orange and not black, somehow it changed. Does anyone know how to change it back to black?
Do you use many colors in your console layout ? It may be a problem with the color lookup tables - or to be more precise - of OpenWindows Color Management. The same problem may occur when adding colorful background maps.
Remove some colors and restart SunNet Manager.

B.12 How do I keep event.log from growing and growing and growing?

I have also seem (before the patch) my event.log grow CONSTANTLY to get to be quite huge (much greater that 1000 events) more like several hundred meg until I noticed. What is the status of anypatch for these problems?????
SunNet Manager doesn't limit event.log size. event.log might grow as huge as you can image. User have to monitor it and remove those entries they are notinterested any more.

B.13 How can I customize backgrounds?

I am running Site/SunNet/Domain Manager 2.2.1 on an IPX; SunOS 4.1.3. I would like to be able to scan my facilitity maps and use them for my backgrounds. Does anybody know of a public domain conversion program that can read GIF files and convert them to Sun Raster files?
Also, I would like to scale my bitmap up/down accordingly, and the only program I have found so far is xv, but that can only scale to screen size and no larger. Any tips would be appreciated.
Check out the pbmplus utilities. They have conversions to and from everything, and utilities to scale, remap, etc. All are redirectable commands, so everything can be done in batch. They are available via ftp somewhere.
Check out Jeff Ponzacker's Portable Bitmap tools to convert files to Sun Raster. I believe that it is in the public domain. Generally, these are the supported formats:
PBM handles the following black&white formats:
  • Sun icon file - reading, writing
  • X10 and X11 bitmap file - reading, writing
  • MacPaint - reading, writing
  • CMU window manager format - reading, writing
  • MGR format - reading, writing
  • Group 3 FAX - reading, writing
  • GEM .img format - reading, writing
  • Bennet Yee's "face" format - reading, writing
  • Atari Degas .pi3 format - reading, writing
  • Andrew Toolkit raster objec - reading, writing
  • Xerox doodle brushes - reading
  • ASCII graphics - writing
  • HP LaserJet format - writing
  • GraphOn graphics - writing
  • BBN BitGraph graphics - writing
  • Printronix format - writing
  • Gemini 10x printer format - writing
  • Epson printer format - writing
  • Unix plot(5) file - writing
  • Zinc Interface Library icon - writing
PGM handles the following grayscale formats:
  • Usenix FaceSaver(tm) file - reading writing
  • FITS - reading writing
  • Lisp Machine bit-array-file - reading writing
  • raw grayscale bytes - reading
  • HIPS - reading
  • PostScript "image" data - reading
PPM handles the following color formats:
  • GIF - reading, writing
  • IFF ILBM - reading, writing
  • PICT - reading, writing
  • Atari Degas .pi1 format - reading, writing
  • XPM (X Window System ASCII pixmaps) - reading, writing
  • PC Paintbrush .pcx format - reading, writing
  • TrueVision Targa file - reading, writing
  • HP PaintJet format - reading, writing
  • Abekas YUV format - reading, writing
  • MTV/PRT ray-tracer outpu - reading
  • QRT ray-tracer outpu - reading
  • Img-whatnot file - reading
  • Xim file - reading
  • Atari uncompressed Spectrum - reading
  • Atari compressed Spectrum - reading
  • NCSA Interactive Color Raster - writing
  • X11 "puzzle" file - writing
  • Motif UIL icon file - writing
  • DEC sixel format - writing
  • AutoCAD slide forma - reading, writing
  • AutoCAD DXB format - writing
PNM handles the following multi-type formats:
  • Sun raster file - reading, writing
  • TIFF - reading, writing
  • X11 window dump file - reading writing
  • X10 window dump file - reading
  • PostScript - writing

B.14 Where can I get the ASN.1 Specifications?

Check out:
gopher://info.itu.ch/11/.1/itudoc-public/.dirtree/.1/.itu-
t/.rec/.x/.22887

and
gopher://info.itu.ch/11/.1/itudoc-public/.dirtree/.1/.itu-
t/.rec/.x/.24177

B.15 Is there any feedback available on RMON pods and software?

We are in the market for some RMON type pods and software. We would like to here any experiences that you may had with these types of products.
Check out the ARMON (800-499-RMON) and Axon (617-630-9600) products.
A customer indicates the following:
The Axon product keeps its firmware in NVRAM whereas the ARMON unit needs to FTP the probe code in every time it powers up. I think the protocol decodes are better on the Axon software, and the user interface is generally friendlier; but the ARMON does allow you to zoom in on subview of data by pointing and clicking with the mouse, which is easier than the sequence of commands required by the Axon. The ARMON probe comes with up to four Ethernet interfaces which makes it more economical for hub sites. Neither
probe will detect collisions accurately unless they happen to participate in them; this is inherent in the way the Ethernet standard is written. Both units are deficient in breaking down user protocols within the TCP/IP suite.

B.16 Is it possible to parse the log files?

Are there programs that can make readable reports out of Site/SunNet/Domain Manager's log files ? I would like to work with the collected data "outside" Site/SunNet/Domain Manager.
snm_report is available by anonymous FTP from ski.utah.edu, look in directory net/snm_report. The latest version is in 8jun94.

B.17 Is there software to get info from IBM RS6000/AIX

Has anyone out there written or know of any software that will provide the ability for Site/SunNet/Domain Manager to gather status information (like df output) from IBM AIX systems?
Check out Landmark's TMON for UNIX (703-902-8000). It integrates with SunNet Manager.

B.18 Where can I get schema files for Cisco routers version 10

Does somebody have the schema files (oid & traps) for the version 10? Where can I find them?
Call Cisco at (800) 553-24HR