............................Contents


1. Network Communication Problems	1-1
..1.1 System Resources	1-1
.....1.1.1 My system is hanging	1-1
.....1.1.2 CPU usage undesirable	1-2
.....1.1.3 System performance degrades	1-3
..1.2 Making Contact	1-3
.....1.2.1 Can't start application	1-3
.....1.2.2 Can't contact activity or event daemon	1-4
.....1.2.3 Can't communicate with target system	1-5
..1.3 Agent Software	1-5
.....1.3.1 Can't access agent software	1-5
.....1.3.2 Proxy agent doesn't work	1-6
.....1.3.3 Can't start Agents or Daemons	1-7
..1.4 Sending and Receiving Requests	1-9
.....1.4.1 Can't get reports back	1-9


.....1.4.2 Can't send request	1-9
.....1.4.3 Can't get request back	1-9
..1.5 License-related Issues	1-10
.....1.5.1 Can't get license info	1-10
.....1.5.2 Can't run Network Layout or CC_Receiver tools	1-10
2. Database Problems	2-1
..2.1 Can't create the database	2-1
..2.2 Invalid Database Entries	2-2
..2.3 Not enough disk space	2-2
..2.4 Missing information	2-3
..2.5 Already existing names in the database	2-3
..2.6 Extra elements in the database	2-3
..2.7 Can't save the database	2-4
..2.8 Can't open a file	2-4
..2.9 Can't save Strip Chart and Indicators in the Database	2-4
..2.10 Can't load icons and rasterfile into the database	2-4
3. Application Problems	3-1
..3.1 Console	3-2
.....3.1.1 Can't run multiple sessions	3-2
.....3.1.2 Incorrect glyph positions	3-2
.....3.1.3 Can't change the glyph for the element instance	3-2
.....3.1.4 Empty views are displayed	3-3
.....3.1.5 Can't get traps to work	3-3
........3.1.5.1 Traps are not being received by the Console..	3-3


........3.1.5.2 Traps are not being signaled in the Console. .	3-3
.....3.1.6 Incorrect schema file on the proxy system	3-3
.....3.1.7 Can't load background image	3-4
.....3.1.8 Can't load schema file	3-5
.....3.1.9 Can't find the icon file	3-6
.....3.1.10 Didn't get a value returned	3-6
.....3.1.11 Request didn't change	3-6
.....3.1.12 Edit menu doesn't have element type	3-7
.....3.1.13 Properties menu doesn't have agent schema	3-7
.....3.1.14 Can't use Quick Dump	3-7
.....3.1.15 Can't find data report	3-8
.....3.1.16 snm -i exits with an error	3-8
...3.2 Elements	3-8
.....3.2.1 Can't delete elements	3-8
.....3.2.2 Incorrect element type	3-9
.....3.2.3 Can't drop or paste element	3-9
...3.3 Tools	3-10
.....3.3.1 No data stream from Browser	3-10
.....3.3.2 Can't graph attribute	3-10
.....3.3.3 Bad data scale of graph	3-11
.....3.3.4 Bad time scale of graph	3-11
.....3.3.5 Can't print graph	3-11
.....3.3.6 Can't discover networks beyond local network	3-11
A. Error Messages	A-1


..A.1 Categories for Error Messages	A-1
.....A.1.1 Information Only:	A-1
.....A.1.2 Warning:	A-1
.....A.1.3 Error:	A-2
.....A.1.4 API Error:	A-2
.....A.1.5 Internal Error:	A-2
..A.2 Alphabetical Listing of Error Messages	A-2
B. FAQs	B-1
...B.1 How do I get information on billing systems?	B-2
...B.2 Are there any paging products for SunNet Manager?	B-2
...B.3 Is there any information on forwarding events to remote
......hosts?	B-2
...B.4 Are there any tools for creating reports from the
......Site/SunNet/Domain Manager log files?	B-3
...B.5 Is there a way to enlarge the PDU size?	B-3
...B.6 How do I view/print enterprise specific OIDs?	B-3
...B.7 How do I get around a limit on groups and tables in a
......schema?	B-4
...B.8 Is the snm-people mail archived and where?	B-4
...B.9 How do I subscribe to snm-people?	B-5
..B.10 What is the IP address of zippy?	B-5
..B.11 Why does the Console menu test change color?	B-5
..B.12 How do I keep event.log from growing and growing and
......growing?	B-6
..B.13 How can I customize backgrounds?	B-6
..B.14 Where can I get the ASN.1 Specifications?	B-8


..B.15 Is there any feedback available on RMON pods and
......software?	B-8
..B.16 Is it possible to parse the log files?	B-9
..B.17 Is there software to get info from IBM RS6000/AIX	B-9
..B.18 Where can I get schema files for Cisco routers version 10	B-9