............................Contents


...Preface	xv
*Part 1 --System Information*
1. Product Description	1-1
....1.1 Features	1-2
....1.2 SPARCcluster 1000HA Server Configuration	1-5
....1.3 SPARCcluster 2000HA Server Configuration	1-6
....1.4 Internal Options	1-7
......1.4.1 SPARCcluster 1000HA Server	1-7
......1.4.2 SPARCcluster 2000HA Server	1-7
......1.4.3 SPARCstorage Array Model 100 Series	1-8
....1.5 External Options	1-9
......1.5.1 SPARCcluster 1000HA Server	1-9
......1.5.2 SPARCcluster 2000HA Server	1-10
......1.5.3 SPARCstorage Array Model 100 Series	1-10
*Part 2 --Troubleshooting*


2. Troubleshooting Overview	2-1
....2.1 SPARCcluster Architecture	2-1
....2.2 Maintenance Authorization	2-1
....2.3 Troubleshooting a Remote Site	2-1
....2.4 Troubleshooting Flow	2-2
......2.4.1 Takeover	2-2
......2.4.2 Switchover	2-2
......2.4.3 Failures Where There is no Takeover	2-2
....2.5 Fault Classes/Principal Assemblies	2-4
....2.6 Error Messages/Symptoms	2-5
....2.7 Device to Troubleshooting Cross Reference	2-6
....2.8 Device Replacement Cross Reference	2-7
3. Hardware Troubleshooting	3-1
....3.1 Solaris Reconfiguration Reboots	3-2
....3.2 SPARCstorage Array/Optical Connections Faults	3-2
......3.2.1 Multi-disk Errors From Both Nodes on the Same
...........SPARCstorage Array	3-3
......3.2.2 Multiple Disk Errors or Disk Communication Error
...........For One Node Only	3-4
......3.2.3 SPARCstorage Array Fails to Communicate	3-5
....3.3 Node Failures	3-12
......3.3.1 System Board, Control Board, and Boot Disk	3-12
......3.3.2 `prtdiag Command`	3-13
......3.3.3 Using `probe scsi Command`	3-15
....3.4 Network Failures	3-17


......3.4.1 Private Net Failure (SunFastEthernet)	3-17
......3.4.2 Client Net Failure	3-20
....3.5 Terminal Concentrator/Serial Connection Faults	3-20
......3.5.1 System Indicators	3-21
......3.5.2 Serial Connections	3-22
......3.5.3 Intermittent Router Problems	3-22
......3.5.4 Terminal Concentrator Flow Diagrams	3-23
......3.5.5 Additional Troubleshooting Tips	3-27
4. Software Troubleshooting	4-1
....4.1 Software Faults	4-2
......4.1.1 Operating System Failures	4-2
......4.1.2 Solstice HA Failures	4-2
......4.1.3 SPARCstorage Array Failures	4-2
......4.1.4 Oracle Failures	4-2
......4.1.5 NFS Failures	4-2
5. Diagnostics	5-1
....5.1 Failure Diagnosis and Confirmation of Component Repair
.......Using SunVTS/SunDiag	5-1
....5.2 Verify HA Configuration using `hacheck` Command	5-1
*Part 3 --Preparing for Service*
6. Saftey and Tools Requirements	6-1
....6.1 Safety Precautions	6-1
....6.2 Symbols	6-2
....6.3 System Precautions	6-4


....6.4 Tools Required	6-5
7. Shutdown and Restart Procedures	7-1
....7.1 SPARCcluster 1000HA Server	7-2
......7.1.1 System Cabinet	7-2
......7.1.2 Processor	7-4
......7.1.3 SPARCstorage Array	7-8
......7.1.4 Terminal Concentrator	7-11
....7.2 SPARCcluster 2000HA Server	7-11
......7.2.1 System Cabinet	7-11
......7.2.2 Processor Shutdown/Startup	7-17
......7.2.3 SPARCstorage Array	7-19
......7.2.4 Boot Disks	7-20
......7.2.5 Terminal Concentrator	7-20
*Part 4 --Subassembly Removal and Replacement*
8. Internal Access	8-1
....8.1 SPARCserver 1000HA Server	8-2
......8.1.1 Rear Screen Panel	8-2
......8.1.2 Vented Front Panels	8-3
....8.2 SPARCcenter 2000HA Server	8-4
......8.2.1 Cabinet Panels	8-4
......8.2.2 Hinged Door (System Cabinet Only)	8-5
......8.2.3 Vented Front Panels	8-5
......8.2.4 Rear Screen Panel	8-6
......8.2.5 Side Panels	8-7


......8.2.6 Kick Panel	8-8
......8.2.7 Stabilizer Bar	8-9
9. Major Subassemblies	9-1
....9.1 SPARCcluster 1000HA Server	9-2
......9.1.1 System Board and Components	9-2
......9.1.2 Boot Disks	9-2
......9.1.3 SPARCstorage Array	9-2
......9.1.4 Blower Assembly	9-3
......9.1.5 Terminal Concentrator	9-5
......9.1.6 Cabling	9-7
....9.2 SPARCcluster 2000HA Server	9-8
......9.2.1 System Board and Components	9-8
......9.2.2 SPARCstorage Array	9-8
......9.2.3 Boot Disks	9-9
......9.2.4 Terminal Concentrator	9-11
......9.2.5 Cabling	9-12
*Part 5 --Illustrated Parts Breakdown*
10. Illustrated Parts Breakdown	10-1
...10.1 SPARCcluster 1000HA Server	10-3
...10.2 SPARCcluster 2000HA Server	10-5
*Part 6 --Appendixes, Glossary, and Index*
A. Product Specifications	A-1
...A.1 Physical Specifications	A-1
......A.1.1 SPARCcluster 1000HA Server	A-2


......A.1.2 SPARCcluster 2000 HA Server	A-3
...A.2 Electrical Specifications	A-4
......A.2.1 SPARCcluster 1000HA Server	A-4
......A.2.2 SPARCcluster 2000HA Server	A-5
...A.3 Environmental Specifications	A-6
B. Connector Pinouts and Cabling	B-1
....B.1 SPARCstorage Array Fiber Optic Cables	B-1
....B.2 Terminal Concentrator Ports	B-1
......B.2.1 RJ-45 Serial Port Connectors	B-1
......B.2.2 Public Ethernet Connector	B-3
....B.3 Private Net Cables (Short/Long)	B-4
C. SCSI Targeting	C-1
D. SPARCstorage Array Firmware and Device Driver Error
.......Messages	D-1
...D.1 Message Formats	D-1
...D.2 System Configuration Errors	D-2
......D.2.1 soc Driver	D-3
...D.3 Hardware Errors	D-4
...D.4 Informational Messages:	D-10
...D.5 Internal Software Errors	D-12
...Index	Index-1